{"title":"GLPI","description":"\u003ch2\u003eIT Support, Configuration, and Management\u003c\/h2\u003e\n\u003cp\u003eAt \u003cstrong\u003eGlobalSoft\u003c\/strong\u003e, we are certified \u003cstrong\u003eGLPI\u003c\/strong\u003e specialists. We assist you with the implementation, configuration, customization, and optimization of your help desk and asset management, so that your support, control, and decision-making processes are more efficient, organized, and aligned with ITSM best practices.\u003c\/p\u003e\n\u003ch3\u003eWhat is GLPI?\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eGLPI\u003c\/strong\u003e is an IT Service Management (ITSM) platform that centralizes support, tickets, and asset administration in one place.\u003c\/p\u003e\n\u003cp\u003eIt allows organizations to improve the control, traceability, and efficiency of their IT processes, offering a flexible and open-source solution for more organized and efficient management.\u003c\/p\u003e\n\u003ch4\u003eLevel 1 Support: Operational and Functional Assistance\u003c\/h4\u003e\n\u003cp\u003eThis is our first point of contact to ensure the correct operation of your help desk and resolve daily incidents.\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eTicket Management\u003c\/strong\u003e: Handling and tracking incidents and requests within GLPI.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eUser Support\u003c\/strong\u003e: Resolving questions about the use of the platform and its modules.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eBasic Configuration\u003c\/strong\u003e: Initial adjustments of categories, roles, rules, and notifications.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eFunctional Training\u003c\/strong\u003e: Guidance to help your team use GLPI correctly.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003ch4\u003eLevel 2 Support: Advanced Configuration and Development\u003c\/h4\u003e\n\u003cp\u003eFor organizations that need to take GLPI to a more advanced level with specialized technical support.\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eWorkflow Automation\u003c\/strong\u003e: Advanced rules, SLAs, automatic assignments, and notifications.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eIntegrations\u003c\/strong\u003e: Connection with email, Active Directory, LDAP, and other internal systems.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAdvanced Asset Management\u003c\/strong\u003e: Inventories, agents, software, contracts, and reports.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePlatform Optimization\u003c\/strong\u003e: Performance, structure, and user experience adjustments.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e","products":[{"product_id":"asesoria-con-experto-glpi","title":"GLPI - Expert consultation","description":"\u003ch4\u003e\u003cspan class=\"h4-fs\"\u003eSpecialized consultant, session with our GLPI expert\u003c\/span\u003e\u003c\/h4\u003e\n\u003cp\u003eRequest the number of hours you need for expert GLPI consulting. This service is designed to help you maximize the use of GLPI in your organization, providing personalized guidance and solutions tailored to your specific needs.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e*Cost per hour\u003c\/p\u003e","brand":"GlobalSoft","offers":[{"title":"Default Title","offer_id":52798835032345,"sku":null,"price":1500.0,"currency_code":"MXN","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1014\/8636\/2905\/files\/GLPI_Asesoriaconexperto-GLPI.webp?v=1783628584"},{"product_id":"capacitacion-especializacion-del-equipo-de-ti","title":"GLPI - Training | Specialization of the IT team","description":"\u003csection class=\"s_text_block o_colored_level pb16 pt0\" data-snippet=\"s_text_block\" data-name=\"Texto\"\u003e\n\u003cdiv class=\"container s_allow_columns\"\u003e\n\n\u003csection data-name=\"Título\" data-snippet=\"s_title\" data-vcss=\"001\" class=\"s_title o_colored_level pb0 pt0\"\u003e\n\u003cdiv class=\"s_allow_columns container\"\u003e\n\n\u003ch4\u003e\u003cspan class=\"h5-fs\"\u003eRequest the number of hours you need for training by GlobalSoft in GLPI. Cost per hour.\u003c\/span\u003e\u003c\/h4\u003e\n\n\n\u003c\/div\u003e\n\n\u003c\/section\u003e\n\n\u003c\/div\u003e\n\n\u003c\/section\u003e\n\u003cp\u003eGLPI training covers everything from basic installation and configuration to advanced IT asset management, helpdesk, and report generation. 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