GLPI
IT Support, Configuration, and Management
At GlobalSoft, we are certified GLPI specialists. We assist you with the implementation, configuration, customization, and optimization of your help desk and asset management, so that your support, control, and decision-making processes are more efficient, organized, and aligned with ITSM best practices.
What is GLPI?
GLPI is an IT Service Management (ITSM) platform that centralizes support, tickets, and asset administration in one place.
It allows organizations to improve the control, traceability, and efficiency of their IT processes, offering a flexible and open-source solution for more organized and efficient management.
Level 1 Support: Operational and Functional Assistance
This is our first point of contact to ensure the correct operation of your help desk and resolve daily incidents.
- Ticket Management: Handling and tracking incidents and requests within GLPI.
- User Support: Resolving questions about the use of the platform and its modules.
- Basic Configuration: Initial adjustments of categories, roles, rules, and notifications.
- Functional Training: Guidance to help your team use GLPI correctly.
Level 2 Support: Advanced Configuration and Development
For organizations that need to take GLPI to a more advanced level with specialized technical support.
- Workflow Automation: Advanced rules, SLAs, automatic assignments, and notifications.
- Integrations: Connection with email, Active Directory, LDAP, and other internal systems.
- Advanced Asset Management: Inventories, agents, software, contracts, and reports.
- Platform Optimization: Performance, structure, and user experience adjustments.
