Wati (GlobalSoft Latam Partner)

Did you hire Wati, but your implementation is stuck?

Buying the license is easy; getting chatbots to flow, integrations with your CRM to work, and ensuring your team doesn't miss messages is the real battle. If you've gotten halfway or the platform isn't performing as planned, you're not alone.

At GlobalSoft, we specialize in rescuing Wati implementations. We take your current setup, resolve flow errors, and connect your systems so you can finally see a return on your investment.

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We support, connect, set up, and power your WhatsApp Business API with Wati

Tier 1 Support

Operational and Functional Support

It is the first point of contact for resolving day-to-day queries and ensuring service continuity. It includes:

Number Linking

Management of the entire technical process to link your company's official line to the WhatsApp Business API.

Guided onboarding

Support from day one for profile setup, service hours, and basic welcome messages.

Specialized training

Training for your agents to master the platform and take advantage of the multi-agent inbox.

Help Desk

Reception, classification, and management of operational incidents through our ticketing system.

Tier 2 Support

Advanced setup and development

Designed for businesses looking to scale their automation or requiring complex integrations with their software ecosystem:

Complex automations

Design and structuring of Chatbots with advanced logical flows for lead qualification and 24/7 customer service.

Proactive integrations

Connecting Wati to your internal systems (CRM, ERP like Odoo, databases, or legacy systems) using Webhooks and the native REST API.

Interaction optimization

Fine-tuning and technical maintenance to ensure seamless communication.

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What is Wati (Official WhatsApp API)?

Wati is an AI-powered business messaging platform that allows you to manage marketing, sales, and support from WhatsApp and other channels from a unified inbox.

It is also recognized as one of the leading solutions for using the official WhatsApp API, facilitating campaigns, automations, and contact management.