GLPI – GlobalSoft

Did you install GLPI Community but your operation has outgrown the current installation?

Setting up GLPI on your own was the first step to taking control of your support. But now that your team is growing and requests are increasing, keeping the server stable, configuring the right business rules, and ensuring notifications don't fail becomes a full-time job.

Don't risk your service continuity or your users' data with basic configurations. At GlobalSoft, we help you make the leap from a personal installation to an enterprise-level infrastructure: secure, optimized, and ready to grow.

Would you like to learn about the platform?

See how it works and transforms your business.

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Do you need a server for your GLPI, a fresh installation, or an upgrade?

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Enterprise-Grade GLPI Support

At GlobalSoft, our GLPI support service is specifically designed to elevate Community installations or basic configurations to a 100% professional, stable, and enterprise-level standard.

We understand that when a help desk or an IT Asset Management (ITAM) system becomes critical to operations, you cannot afford downtime, data loss, or poorly configured workflows. Therefore, we structure our support on three main pillars:

1. Technical support and maintenance services

Corrective and evolutionary support (level 2 and 3)

Incident resolution

Quick diagnosis and resolution of server errors, database failures (MySQL/MariaDB), or performance issues.

Secure upgrades

Migration to the latest stable versions of GLPI, ensuring data compatibility, database integrity, and continuity of your plugins.

Dedicated service desk

Access to our own ticketing system to address operational failure reports with guaranteed response times (SLAs).

Infrastructure and Optimization (Performance & SysAdmin)

Migration and deployment

We migrate on-premise installations or home servers to optimized, secure, and highly available cloud environments.

Automated backup policies

Setting up robust and redundant backups for both the database and the attachments folder.

Server Monitoring

Server health monitoring (CPU, RAM, storage) to prevent outages before they affect your users.

Functional and process consulting

Advanced flow setup

Creation of automated business rules, ticket templates, automatic assignment to groups, and definition of escalation matrices.

SLA and OLA Management

Precise configuration of Response Times and Resolution Times according to your business priorities.

Service catalog design

Structuring incident and request categories so that ticket entry is clean and easy for the end-user.

2. Integrations and custom development

One of our biggest differentiators is the ability to connect GLPI with the rest of your company's digital ecosystem to automate support:

GLPI + Wati (WhatsApp) Integration

We connect your help desk with the Official WhatsApp API. This allows your users to report incidents, check the status of their tickets, or receive closing notifications directly on their phones.

Inventory Synchronization (ITAM)

Configuration of automatic inventory agents (GLPI Agent) to collect your company's hardware and software without manual intervention.

Centralized authentication

Integration with Active Directory (AD), LDAP, or identity providers using SAML/OAuth so your team can log in with their existing institutional credentials.

Development of specialized plugins

If the native GLPI version does not cover a rule or view you need, we develop specific plugins for your workflow.

3. Support Modalities

Hours bundles / per-event support

Ideal for solving specific problems, performing security audits, or executing a specific version upgrade.

Request time off in lieu

Monthly Support Policies

For companies that require a permanent IT ally to handle preventive maintenance, administrator support, and continuous platform optimization.

Request support policy

What does GLPI do?

It is an ITSM (IT Service Management) tool that supports and facilitates decision-making for IT service managers.

It helps to plan and manage IT changes in the simplest way, to efficiently resolve incidents and problems, and also enables reliable control over your company's IT budget and expenses, managing your technological infrastructure and service desk at low cost.